17 August 2020
The Maldon District Coronavirus response helpline will reduce to office hours only from the 1st September. The service which has received over 1600 requests for help since March is receiving very low numbers of calls each day which will now be managed by the office team at local charity Maldon and District CVS.
Sarah Troop, Director of the charity, says “at the height of lockdown our call handlers were taking upwards of 80 calls a day from people needing help with food, medicines and other services. The response team has supported over 900 households with a wide range of services but we are pleased to say that the urgent needs are now few and far between.”
The helpline although much reduced will still be answered and support will still be available to people who need. The community response team are beginning to discuss ways to support people into recovery and readjustment as well as building on successes as legacy projects. This will include continuing to support prescription and shopping requests for people with no alternative provision, signposting people to services that can help, setting up safe community spaces and developing an emergency response facility for the community.